Privacy
How we handle your data
The short version: we collect what we need to answer your enquiry and do the work, we never sell your details, and we only send you marketing if you have asked for it. Here is the longer version, still in plain English.
Who we are
Who holds your data
Pluvian Roofing Ltd is registered in England and Wales under company number 17437580, and is the data controller for everything described on this page. Its registered office is 47 Northcote Road, Croydon CR0 2HY. Write there if you would rather use post; email reaches us faster.
Your data
What we collect
When you use our contact form we ask for your name, phone number, email address, postcode and a message describing what you need. That is it. No accounts, no tracking cookies for advertising.
You can attach photographs of the roof if you want to. They are optional, they are stored privately alongside your enquiry, and nobody can reach them from the web without a link we create ourselves. They are deleted with the rest of your enquiry.
Cookies
Cookies and website statistics
This website sets no cookies at all, which is why you have not been asked to agree to any. There is no advertising, no third-party tracking and nothing stored on your device.
Purpose
Why we collect it
We use these details to reply to you, arrange surveys and visits, and prepare quotes. If you become a customer, we keep your details in our customer records so we can look after your roof over time. In legal terms, we process this data because it is necessary for taking steps before entering a contract with you, and for our legitimate interest in running the business.
Consent
Marketing is opt-in only
The contact form includes a checkbox for occasional roof care tips and offers. It is never pre-ticked. If you leave it unticked, we will not send you marketing, full stop. If you do tick it, you can change your mind at any time: every marketing email will include an unsubscribe link, or you can simply email us and we will remove you straight away.
Retention
How long we keep it
Enquiries that do not become jobs are kept for up to two years, so we have context if you come back to us, then deleted. Customer records are kept for as long as we look after your roof and for six years after the last work, in line with standard UK business record keeping.
Storage
Where your data lives
Form submissions are stored in our secure customer database, hosted by Supabase, and our website is hosted by Vercel. We do not sell or rent your details to anyone. We only share them with services we use to run the business, and only as far as needed to do so.
UK GDPR
Your rights
Under UK GDPR you can ask us for a copy of the data we hold about you, ask us to correct it, or ask us to delete it. Just email us. If you are unhappy with how we have handled your data, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk.
Get in touch
Contact
Any questions about your data, or to unsubscribe or be deleted, email office@pluvian.uk.
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Any question about your data
Ask and we will answer it plainly. The same address handles roof enquiries and privacy ones.
Or call us on 07593 196505
Coming out and pricing the work is free; a written condition survey carries a fee, agreed before the visit and taken off the price of the work if you go ahead.